Returns & Refunds Policy

1. Purpose and Scope

This policy outlines the terms and conditions relating to cancellations, refunds, revisions, delivery disputes, and service limitations for all digital documentation and compliance services provided by Spectra Cosmetic Compliance, including but not limited to:

• Cosmetic Product Safety Reports (CPSR)

• Product Information Files (PIF)

• Safety Data Sheets (SDS/MSDS)

• Regulatory compliance documentation

• Cosmetic product registration support

• Labelling and packaging compliance review

• Ingredient assessment and safety evaluations

• Customized compliance templates and handbooks

• Online training materials and guides

Due to the digital and customized nature of our products, Spectra Cosmetic Compliance does not offer returns, replacements, or refunds once work has commenced or digital documentation has been delivered.

---

2. Non-Returnable and Non-Refundable Services

The following services and products are strictly non-returnable and non-refundable, under all circumstances:

2.1 Digital Documentation and Reports

• Cosmetic Product Safety Reports (CPSR)

• Product Information Files (PIF)

• Safety Data Sheets (SDS/MSDS)

• Regulatory compliance documentation

• Cosmetic ingredient assessment reports

• Customized compliance manuals and templates

• Labelling and packaging compliance checklists

• Purchased digital documents in any format (PDF, Word, Excel, etc.)

2.2 Consultancy, Advisory, and Regulatory Services

• Regulatory compliance consultations

• Cosmetic product registration support

• Ingredient safety evaluations

• Formula and product compliance review

• Site-specific document preparation

• Policy and procedural development

• EU/UK/US regulatory compliance support

2.3 Digital Course Material and Online Training

• Digital training packs and e-learning content

• Compliance guides and handouts

• Customized implementation guides

Once digital content is shared, accessed, emailed, downloaded, or presented, no refund or cancellation is possible.

---

3. Service Start and Resource Allocation

Spectra Cosmetic Compliance begins resource allocation immediately upon order confirmation or payment. This includes:

• Assigning compliance experts and regulatory consultants

• Document planning and drafting

• Ingredient assessment and product evaluation

• Reserved time slots and administrative setup

Therefore, once work has commenced, no refunds or cancellations will be issued, even if the client has not submitted requirements or delayed communication.

---

4. Eligible Refunds and Conditions

4.1 Before Work Starts (Limited Eligibility)

A partial refund may be granted only if:

• No work has commenced

• No consultant time has been allocated

• No documentation drafts have been created

• No ingredient assessment has been initiated

• Cancellation is requested within 48 hours of order confirmation

An administrative and processing fee of 15–25% will be deducted from the refund.

4.2 After Work Commences

Once work has begun — documentation drafted, consultant assigned, ingredient assessment started, or digital documents shared — no refunds are eligible under any circumstances, including change of mind, wrong purchase, or customer error.

---

5. Revisions and Amendments

5.1 Included Revisions

Most services include one to two standard revisions within the agreed scope. This typically covers minor adjustments to drafted documents.

5.2 What Is Not Covered

Additional revisions outside the agreed scope are subject to extra charges, including but not limited to:

• Format changes, rebranding, or localization

• Adding new products, ingredients, or compliance references

• Major redesigns or restructuring of documentation

• Changes to regulatory scope (e.g., adding EU compliance to a previously UK-only project)

• Delays caused by lack of customer feedback or unclear instructions

---

6. Delivery Disputes (Digital Services Only)

Delivery of digital products/materials will be deemed successful if:

• Sent via email, cloud drive (Google Drive/OneDrive), or client portal

• Access timestamp, file-sharing confirmation, or delivery receipt is available

Once documentation is sent to the provided email or access link, it is considered delivered. Spectra Cosmetic Compliance is not responsible for delivery issues due to spam filters, internal server blocks, or client-side email failures.

---

7. Client Responsibilities

To ensure service accuracy and timely completion, clients are responsible for:

• Providing accurate, complete, and timely product information

• Sharing product formulas, ingredient lists, and packaging details

• Reviewing drafts within the stipulated revision period

• Timely communication for revisions, clarifications, or final approvals

Delays caused by incomplete or late information do not qualify for refunds or compensation.

---

8. Intellectual Property and Usage Rights

• All custom-developed documentation remains the intellectual property of Spectra Cosmetic Compliance until full payment is received.

• Once delivered and paid for, clients are granted a non-transferable, single-organization license to use the documentation for their specified product(s).

• Re-selling, re-packaging, or distributing our templates, reports, or materials without permission is strictly prohibited.

---

9. Cancellations

• Orders may be cancelled within 24 hours of placement only if work has not commenced.

• Once drafting, consultation, ingredient assessment, or compliance work begins, cancellations are not permitted.

• Subscription-based compliance support (monthly retainers) may be cancelled with 30 days' written prior notice.

---

10. Contact and Claims Timeline

Claims submitted outside the above timeline may not be accepted.

---

11. Contact Us

For enquiries, revision requests, or service issues, please contact:

Spectra Cosmetic Compliance

📧 spectracompliance2026@gmail.com
📍 Office 7516, 321-323 High Road, Romford, RM6 6AX, United Kingdom